Refund policy

Return Policy – As Needed

At FlowerandFlame.co, every candle is hand-poured with care. We stand behind the quality of our products and want you to feel confident in every order.

If your item arrives damaged, defective, or not as expected, we’ll make it right.

🔄 Returns & Replacements

We accept returns and offer replacements on a case-by-case basis for:

  • Items damaged during shipping

  • Incorrect items received

  • Defects in product or packaging

To begin a return or request a replacement, please contact us within 7 days of receiving your order and include the following:

  1. Order number

  2. Photos of the product, including:

    • Damaged areas

    • Packaging (especially if damaged during shipping)

  3. A brief description of the issue

🕯️ Refunds

Once your claim is reviewed and approved, we’ll offer a refund, replacement, or store credit, depending on the situation. In most cases, there’s no need to ship the item back.

📩 Contact

To start a return, email our team at [your email here] or use our Contact Page and we’ll respond within 1–2 business days.

We appreciate your support and will always do our best to make things right—because you deserve candles that burn beautifully from start to finish.