Shipping policy
Shipping Policy
Effective Date: [Insert Date]
At FlowerandFlame.co, we take pride in hand-pouring each candle with care and delivering it safely to your door. Below you’ll find everything you need to know about our shipping process.
📦 Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays). During high-demand periods or promotional launches, processing may take slightly longer.
🇺🇸 Domestic Shipping (U.S. Orders)
We ship nationwide using trusted carriers such as USPS, UPS, or FedEx. Once shipped, standard delivery typically takes 3–7 business days, depending on your location.
Shipping Rates:
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Calculated at checkout based on weight and destination.
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Free shipping may be offered on qualifying orders or promotions.
🌍 International Shipping
We currently ship to select international destinations. Delivery times vary by country, and customers are responsible for any customs duties or import taxes.
Note: International shipping is not available for all products. Please check availability at checkout.
🚚 Shipping Confirmation & Tracking
You’ll receive a confirmation email with tracking info once your order ships. Please allow up to 24 hours for tracking to update.
⏳ Delays & Delivery Issues
While we do our best to meet delivery timelines, shipping delays caused by the carrier, weather, or holidays are outside our control. If your order is delayed more than 10 business days, please contact us.
📷 Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please email us within 7 days of delivery. Include your order number and clear photos of any damaged items and packaging so we can assist you.
✉️ Contact Us
For questions or shipping concerns, reach out to our team at:
Email: [insert your customer support email]
We’re here to help and make sure your Flower & Flame candles arrive safely and beautifully.